All of our tea products come with free delivery in the entire UK.
Orders are usually delivered within 4 working days.
European delivery and International delivery charge is £8.50
Orders are usually delivered within 10 days.
Our prices include taxes and tariffs however customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches the destination country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from us, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.
ADDITIONAL DELIVERY INFORMATION
- All delivery time-scales are subject to availability
- Your order may be dispatched in more than one parcel and arrive at different times
- Working day refers to any day Monday to Friday and excludes weekends and bank holidays
- Delivery to the Scottish Highlands, islands and other remote areas may take longer.
HOW DO I RETURN A PRODUCT
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials.
If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Emerald Matcha Limited will not be held responsible for items lost or damaged in transit.
All shipping back to Emerald Matcha Ltd is paid for by the customer. We are unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers’ expense.
If you are returning items for exchange please be aware that a second charge may apply.
Case by case basis-adress. contact email@example.com for more information.
If you have any lost or missing products from your order then please contact our Customer Care team firstname.lastname@example.org
Lost parcels must be reported within 30 days of the dispatch date we will not be liable for any loss should you fail to do this.